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Frequently Asked Questions (FAQs)

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How do I Drop a Course?
 Professionals Mar 28, 2022
How to Complete Your Training Survey and View Your Training Certificate
 Professionals Jul 22, 2016
How to Register for a Self-Paced Course
 Professionals Feb 09, 2022
How to Register for the Pre-service Training – Basic Health and Safety in Childcare
 Professionals Feb 09, 2022
How to Register for Training Using the Training Calendar
 Professionals Jul 22, 2016
How to Update Your Employment
 Professionals Mar 14, 2022
How to Upload Documentation Under My Profile
 Professionals Feb 09, 2022
How to View Your Unofficial Career Pathway Certificate
 Professionals Feb 09, 2022
I had a Registry Id Number in the past, but I cannot remember it
 Professionals Feb 11, 2022
New Dashboard How-To Guide Handout
 Professionals Apr 05, 2022
New Dashboard Overview Video
 Professionals Apr 05, 2022
New Learning History & Transcript Reporting How-To Video
 Professionals May 12, 2022
New Learning History How-To Guide Handout (Replaces Transcript Report)
 Professionals May 12, 2022
What do I do if I am not able to Meet a Renewal Requirement by my Renewal Date?
 Professionals Feb 11, 2022
What is Non STARS Training and How do I Submit it for Training Hours??
 Professionals Feb 09, 2022
What is Pathway to Earnings?
 Professionals Feb 11, 2022
What is the Pathway Advancement Scholarship?
 Professionals Feb 11, 2022
Where do I Find My Registry Id Number?
 Professionals Feb 10, 2022
Where do I Find My Renewal Date?
 Professionals Feb 10, 2022
Why do I not Show Credit on My Learning History for a Course that I Attended?
 Professionals Jul 22, 2016
Can Internet cookies be turned off?
 Sytems Tech FAQ's Jul 27, 2015
Do Popup blockers need to be turned OFF?
 Sytems Tech FAQ's Jul 27, 2015
How to delete browser history (Google Chrome)
 Sytems Tech FAQ's Aug 16, 2016
How to delete browser history (Internet Explorer)
 Sytems Tech FAQ's Jul 22, 2016
How to delete browser history (iPhone / iPad)
 Sytems Tech FAQ's Aug 16, 2016
How to delete browser history (Mozilla Firefox)
 Sytems Tech FAQ's Aug 16, 2016
What browser version do I need to use?
 Sytems Tech FAQ's Jul 27, 2015
What does this Permission do?
 Trainers Jul 22, 2016
Where can I locate the Training Registration Handbook?
 Trainers Jul 22, 2016
Where can I locate the West Virginia Core Knowledge and Competencies for Early Childhood Professionals document?
 Trainers Jul 22, 2016
Why can I not find a Scheduled Event that I previously marked attendance for in the system?
 Trainers Jul 22, 2016
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