Frequently Asked Questions (FAQs)

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Can Internet cookies be turned off?
Technical FAQs Jul 27, 2015
Do Popup blockers need to be turned OFF?
Technical FAQs Jul 27, 2015
How to delete browser history (Google Chrome)
Technical FAQs Aug 16, 2016
How to delete browser history (Internet Explorer)
Technical FAQs Jul 22, 2016
How to delete browser history (iPhone / iPad)
Technical FAQs Aug 16, 2016
How to delete browser history (Mozilla Firefox)
Technical FAQs Aug 16, 2016
What browser version do I need to use?
Technical FAQs Jul 27, 2015
How do I Drop a Course?
Early Childhood Professionals Mar 28, 2022
How to Complete Your Training Survey and View Your Training Certificate
Early Childhood Professionals Jul 22, 2016
How to Register for a Self-Paced Course
Early Childhood Professionals Feb 09, 2022
How to Register for the Pre-service Training – Basic Health and Safety in Childcare
Early Childhood Professionals Feb 09, 2022
How to Register for Training Using the Training Calendar
Early Childhood Professionals Jul 22, 2016
How to Update Your Employment
Early Childhood Professionals Mar 14, 2022
How to Upload Documentation Under My Profile
Early Childhood Professionals Feb 09, 2022
How to View Your Unofficial Career Pathway Certificate
Early Childhood Professionals Feb 09, 2022
I had a Registry Id Number in the past, but I cannot remember it
Early Childhood Professionals Feb 11, 2022
New Dashboard How-To Guide Handout
Early Childhood Professionals Apr 05, 2022
New Dashboard Overview Video
Early Childhood Professionals Apr 05, 2022
New Learning History & Transcript Reporting How-To Video
Early Childhood Professionals May 12, 2022
New Learning History How-To Guide Handout (Replaces Transcript Report)
Early Childhood Professionals May 12, 2022
What do I do if I am not able to Meet a Renewal Requirement by my Renewal Date?
Early Childhood Professionals Feb 11, 2022
What is Non STARS Training and How do I Submit it for Training Hours??
Early Childhood Professionals Feb 09, 2022
What is Pathway to Earnings?
Early Childhood Professionals Feb 11, 2022
What is the Pathway Advancement Scholarship?
Early Childhood Professionals Feb 11, 2022
Where do I Find My Registry Id Number?
Early Childhood Professionals Feb 10, 2022
Where do I Find My Renewal Date?
Early Childhood Professionals Feb 10, 2022
Why do I not Show Credit on My Learning History for a Course that I Attended?
Early Childhood Professionals Jul 22, 2016
Creating a Credential Report
Child Care Administrators Mar 06, 2023
Creating a Transcript Report
Child Care Administrators Mar 06, 2023
What does this Permission do?
Professional Development Providers Jul 22, 2016
Where can I locate the Training Registration Handbook?
Professional Development Providers Jul 22, 2016
Where can I locate the West Virginia Core Knowledge and Competencies for Early Childhood Professionals document?
Professional Development Providers Jul 22, 2016
Why can I not find a Scheduled Event that I previously marked attendance for in the system?
Professional Development Providers Jul 22, 2016
Creating a Course
Course Creation May 23, 2023
How To Add a Confirmation Module
Course Creation May 24, 2023
How To Add a Document Module
Course Creation May 30, 2023
How To Add a Presentation Module
Course Creation May 30, 2023
How To Add an Assessment Module (Exam)
Course Creation May 30, 2023
How To Add an Assessment Module (Survey)
Course Creation May 30, 2023
How To Add an Assignment Module
Course Creation May 30, 2023
How To Add an Observation Checklist Module
Course Creation May 30, 2023
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