SEAGuideforUsingDisney'sCustomerSerPhil1.5hrWVHSA

This face-to-face training takes ECE participants through Disney's successful customer service philosophies. The session will guide participants on the importance of customer service in your early education organization and strategies to ensure customer service practices increase the success of your organization. The perception of your customers, parents, students, community, and colleagues is their reality. Come learn how to incorporate the Disney philosophy to grow your program.

2.1 l. Engages in respectful, goal-oriented partnerships with families to promote parent-child relationships and family well-being
2.2 b. Values families and welcomes them into the classroom, program, or home setting
2.2 c. Provides clear and complete information in a manner that matches the family’s learning style, preferred language, level of understanding, and preferred means of communication
2.2 d. Communicates regularly with families to share the accomplishments of the child, answer questions, and discuss activities and progress
2.3 c. Promotes interaction between families and community          
2.3 g. Implements strength-based, family-centered practices that engage families in meaningful decision-making opportunities
7.5 d. Ensures that the program communicates parents’ rights in a format and language that is most comfortable for families

1.50