This session will provide participants the opportunity to learn about the importance of regular, respectful, and effective communication with the families in their programs.  Discussion will include strategies for positive verbal communication, safe virtual communication, and multiple forms of written communication.

2.1 Respects families and is responsive to language, culture, family characteristics, needs, concerns, and priorities

j. Responds sensitively to families’ concerns, ways of coping, and child-rearing practices

 k. Shares community resources based on families’ needs, including information about developmental delays and disabilities

 l. Engages in respectful, goal-oriented partnerships with families to promote parent-child relationships and family well-being

2.2 Communicates regularly, respectfully, and effectively with families

a. Includes the program’s philosophy about provider/family relationships into work with families

c. Provides clear and complete information in a manner that matches the family’s learning style, preferred language, level of understanding, and preferred means of communication

6.1 Upholds all relevant ethical standards and professional guidelines

g. Upholds standards of confidentiality, sensitivity, and respect for children, families, and colleagues

6.3 Displays professionalism in practice

e. Demonstrates practices that reflect personal philosophy

7.2 Develops, implements, and revises management policies and procedures

c. Has written policies and procedures for how the program prepares for new families, orients, and welcomes new families, and supports family involvement in all aspects of the program

f. Maintains a system for individualized on-going child and/or family assessment and documentation related to planning programs, services, referrals, and facilitating transitions to other services and programs

7.5 Implements policies and procedures that support partnerships with families and respects their diverse needs and culture

a. Shares program philosophy, mission, and services with staff, families, and the community and encourages staff to do the same

b. Establishes policies and practices that facilitate respectful and reciprocal relationships with families and recognizes each family’s role as their child’s lifelong teacher

p. Ensures that families have access to information about their child and that the information is understandable and meaningful

Additional important information about this training session:

• The training begins promptly at the scheduled time. Training must be completed in its entirety to receive credit.
• You must complete the proof of learning quiz in STARS with an 80% to receive credit..
• This training is appropriate for all ages.